Effective Date: 01-01-2026

This policy governs all return, refund, replacement, and cancellation requests made on the Quickleet platform operated by KRITRIM TECHNOLOGIES PRIVATE LIMITED (“Company”, “we”, “us”).

This document should be read together with the Terms of Use and forms an integral part of the purchase conditions on the Platform.

1. APPLICABILITY & SCOPE

This policy applies to all purchases made on Quickleet across product categories including:

  • Mobile Phones
  • Tablets
  • Smartwatches
  • Gaming Consoles
  • Home Appliances
  • Computer Accessories
  • Screen Guards and related electronics

Return and refund eligibility may vary depending on product type, manufacturer conditions, and listing-specific disclosures.

2. RETURN ACCEPTANCE CONDITIONS

A return request will be considered only if all the following conditions are satisfied:

  • The request is raised within 3–5 days from the date of delivery
  • The product remains unused, uninstalled, and free from damage
  • All original packaging, accessories, manuals, and invoices are intact
  • The product is not activated (for electronics where activation applies)

Returns will not be accepted in cases involving:

  • Physical damage due to misuse, negligence, or improper handling
  • Tampered or broken manufacturer seals
  • Missing components or original packaging
  • Products explicitly marked as non-returnable / final sale

3. NON-RETURNABLE CATEGORIES (SPECIFIC RESTRICTIONS)

Certain products are excluded from return eligibility, including:

  • Software, digital products, or downloadable items
  • Gift cards or promotional vouchers
  • Personal use accessories once opened (where hygiene applies)
  • Any item restricted by manufacturer policy

4. RETURN INITIATION & VERIFICATION PROCESS

All return requests must follow the official process:

  • User must contact support via info@quickleet.com or +91 7042309248
  • Request must include order details and reason for return
  • Supporting evidence (images/video) may be required for verification

The Company reserves the right to:

  • Approve or reject return requests after review
  • Request additional information before processing

Upon approval, return instructions will be provided.

5. LOGISTICS & RETURN SHIPPING RESPONSIBILITY

  • Customers are required to ship the product using a reliable courier service unless reverse pickup is arranged
  • Return shipping cost is generally borne by the customer

Exception:
Shipping cost will be borne by the Company only if:

  • Wrong product was delivered
  • Product was defective or damaged at the time of delivery

6. REFUND PROCESSING FRAMEWORK

Refunds are processed only after:

  • Returned product is received
  • Quality inspection is completed

Once approved:

  • Refund will be initiated within 3–5 business days
  • Amount will be credited to the original payment method

Refund exclusions:

  • Shipping charges (unless error is from our side)
  • Handling or convenience fees (if applicable)

7. REPLACEMENT & DEFECT RESOLUTION

For defective, damaged, or incorrect products:

  • Issue must be reported within 48 hours of delivery
  • Proof (images or unboxing video) is mandatory

If validated:

  • Replacement will be arranged at no additional cost
  • Subject to stock availability

If replacement is not possible, a refund will be issued.

8. ORDER CANCELLATION CONDITIONS

  • Orders may be cancelled before dispatch for a full refund
  • Once shipped, cancellation requests will be treated under return conditions

The Company reserves the right to cancel orders in cases of:

  • Pricing errors
  • Stock unavailability
  • Suspicious or fraudulent activity

9. DELAYED OR FAILED REFUNDS

If refund is not received within expected timelines:

  • User must first verify with their bank or payment provider
  • Processing delays may occur due to banking systems

If issue persists, users may contact:
📧 info@quickleet.com

The Company is not responsible for delays caused by third-party financial institutions.

10. INSPECTION & DISPUTE RIGHTS

The Company reserves the right to:

  • Inspect returned products before approval
  • Reject returns if conditions are not met
  • Deduct applicable charges in case of partial compliance

All decisions regarding product condition and eligibility shall be final, subject to applicable consumer laws.

11. REGULATORY COMPLIANCE

This policy is framed in accordance with:

  • Consumer Protection (E-Commerce) Rules, 2020
  • Applicable Indian consumer and IT laws

Users retain the right to seek remedies under applicable law in case of deficiency in service or unfair trade practices.

12. CONTACT & SUPPORT

For any queries or requests related to returns and refunds:

KRITRIM TECHNOLOGIES PRIVATE LIMITED (Quickleet)
📧 Email: info@quickleet.com
📞 Phone: +91 7042309248
📍 Address: Ground Floor, Desk No-901, D-9, Sector 3,
Noida, Gautam Buddha Nagar, Uttar Pradesh – 201301, India